Frequently Asked Questions

GENERAL FAQ

  • We offer a curated selection of exquisite jewels and accessories, including hairclips, necklaces, rings, belly chains and earrings. Our products, such as the Rosa Node hairclip and Erica Vestita earrings, are designed to elevate any outfit with their unique artistry and elegance.

  • Our products stand out due to their exceptional craftsmanship and distinctive designs. Each piece is meticulously crafted to ensure that it not only serves as a fashion accessory mixing beads into unique and eternal flower jewels, but also as a statement piece for fashion-forward individuals.

CARE INSTRUCTIONS

  • To maintain the quality and appearance of your accessories, it is recommended to clean them gently with a soft cloth. Additionally, it is advisable to keep them away from harsh chemicals and direct sunlight. 

    While our accessories are designed for durability, it is advisable to handle them with care and store them properly to prevent scratches or damage.

  • To preserve the brilliance of the colours and not to damage it, it is essential to avoid putting your jewellery near any source of heat or moisture. Especially water. Your jewellery should be stored in a cool, dry and light place. In order to avoid the natural process of oxidation, we recommend that you wear your jewellery as often as possible and do not leave it in a closed box for too long.

  • We advise using a soft microfibre cloth to gently polish your jewellery. Never use chemicals to clean your pieces, such as washing-up liquid or make-up remover.

  • To avoid premature wear of your jewellery, we recommend avoiding contact with water as much as possible.

HELENA THULIN JEWELS CREATION & HANDMAKING

  • The crystal used in our beads is a type of glass that contains strengthening minerals like lead oxide, potassium carbonate, and silica to make the material durable. The added strength allows the crystal to be moulded into thin and delicate shapes.

  • The oxidation of the pieces is a natural phenomenon, which will give your jewellery a beautiful patina over time. We recommend to wipe it with a soft cloth or a silver dedicated cloth to avoid too much oxydation and keep the shine as long as possible.

  • Helena Thulin’s creations are inspired by the delicate beauty of flowers and natural symmetry found in botanical forms. Drawing from her background in fashion and visual arts, each piece merges floral romanticism with a refined, futuristic aesthetic. The result is a timeless expression of elegance – botanical crystal jewellery that feels both poetic and avant-garde. Her designs are also influenced by Northern European minimalism, where restraint meets refined detail, creating unique jewellery with emotional depth and visual clarity.

  • Every piece of Helena Thulin jewellery is meticulously handcrafted using the finest quality materials, with a particular emphasis on crystal beads sourced from renowned European manufacturers. These materials are selected for their brilliance, durability and sustainable production. The brand is committed to local, ethical fabrication, prioritising European ateliers and suppliers to ensure transparency, exceptional craftsmanship, and reduced environmental impact. This commitment reflects a conscious approach to jewellery-making – one that values artistry, quality, and ethical sourcing.

  • Each piece of Helena Thulin jewellery is hand-assembled in Europe, using intricate techniques that honour artisanal traditions. The hand-assembly process is essential to the brand’s identity, allowing for precision, subtlety and emotion to emerge in every floral motif. This human touch ensures that no two pieces are ever truly alike, echoing the uniqueness of real flowers. It also reflects the designer’s dedication to slow creation, where time, technique and tactile sensitivity result in jewellery that is both contemporary and intimate.

AFTER SALES SERVICE: GUARANTEE, REPAIR AND SUPPORT

  • I purchased a piece from one of your retailers, who should I contact if I have a problem?
    We advise you to contact the store where you bought your jewellery directly.

  • For anything regarding the beadwork we offer a lifetime guarantee.

  • Just drop an email at sales@helenathulin.com to get In touch with a member of our team who will advise you on the repair process.

  • If your jewel is oxidized, a simple cleaning with a specific wipe should be enough. For this, we invite you to contact our customer service sales@helenathulin.com

  • Once you have emailed us and set up a scheduled time, It is possible to drop off your SAV directly in our studio at 30 rue du Faubourg Saint-Antoine - Paris 75012.

  • Repairs take up to 2 weeks including processing and shipping times.

  • For any request concerning the follow-up of your repair, do not hesitate to contact sales@helenathulin.com

  • If the piece is not available online, don't hesitate to contact us on sales@helenathulin.com 

  • If you are unable to put on your jewellery correctly, do not hesitate to visit our atelier or contact our customer service sales@helenathulin.com

SIZING

  • As we are still a young brand, our rings cannot be ordered in a specific size. The sizes available are 52, 54 and 56. If the jewelry is not available do not hesitate to register on the waiting list directly on our e-shop. You will be automatically contacted as soon as the piece is back in stock. 

  • For help choosing your ring size, please consult our size guide 
    Specific indications may be included in the product description to guide you.

ABOUT HELENA THULIN FLOWER INSPIRED CRYSTAL JEWELLERY

  • We have today 70% of the beadwork made in our ateliers and 30% is made in close collaboration with partner workshops in Portugal that we have selected for their exceptional know-how. You can book a visit of our atelier here.

  • Our beads are all made between Czech Republic and Japan. However we work from our restricted selection of partners catalogues when sourcing our materials to restrain our carbon footprint.

  • Our jewellery is made between France and Portugal. For all the bases of our jewels, our brass and silver pieces are manufactured between France and Italy.

  • Yes, regarding our pieces made with silver bases this metal has the characteristic of being hypoallergenic. Regarding the brass ones they are not hypoallergenic.

  • All the jewellery made in collaborations with designers are made in our Paris atelier.
    Each jewel will be sent from France.

CUSTOMISATION & SPECIAL PROJECTS

  • We create special projects in beads on any kind of support. Before a possible meeting with Helena to discuss your idea, our sales and production teams will study the feasibility of your project. 

  • It is difficult to know in advance as our savoir-faire is intrinsically linked to the shapes of the beads. Do not hesitate to contact us directly at sales@helenathulin.com

  • We create special projects in beads on any kind of support. Before a possible meeting with Helena to discuss your idea, our sales and production teams will study the feasibility of your project. 

  • Each special project is subject to a quote. The price depends on the complexity and worktime of the project, the design, the weight of the materials and the material itself.
    You can get in touch with us at sales@helenathulin.com

SUSTAINABILITY

  • The Helena Thulin team is very sensitive to environmental issues. We recycle in our offices, use environmentally friendly products and make sure that we use the energy necessary for the proper functioning of the offices in an optimal way. 

SALES, RETURN AND DELIVERY

  • Customers have a period of fourteen (14) days from the date of receipt to exercise their right to withdraw from the contract without providing any explanation. The products must be returned in their original condition and packaging. Please note that return shipping costs are the responsibility of the customer.

  • Delivery times vary based on the destination. In France and within the European Union, delivery typically takes 3 to 4 days. For international deliveries, it may take up to 10 days. A signature will be required upon delivery.

  • Upon receipt of your order, please inspect the products for any anomalies. If you notice any damage or discrepancies, it is essential to note this on the delivery slip and report it to our buyer care team within three working days after delivery.

  • Yes, you can request an exchange within fourteen (14) days from the date of receipt. The product must be returned in its original condition, and the return shipping costs will be borne by the customer. If the requested product is not available, a refund will be issued.

  • We accept various payment methods, including major credit cards and secure payment gateways such as Paypal. Please refer to the checkout page for a complete list of accepted payment options.

  • For any inquiries or assistance, you can reach our customer support team via email at sales@helenathulin.com. We are committed to providing timely responses to all customer queries.