SHIPPING & RETURNS

What are the shipping costs? 

France : Free
Europe : Free
Outside UE : 25€

Are returns and exchanges free of charge?

Yes, the parcel return costs shall be borne by H E L E N A  T H U L I N. Following internal validation of the return request, the H E L E N A  T H U L I N buyer care team will send you a prepaid return label by e-mail for you to affix to the parcel.

How long do one have to return/exchange a product?

Our policy covers 14 days after reception of your order.

What is the return process?

Send an email to helenathulinstudio@gmail.com with your order number. One must return the Product(s) to be exchanged, in its/their original condition, within fourteen (14) days of the exchange request.

The Product(s) must be returned in its/their original inner and outer packaging, to the following address:

H E L E N A  T H U L I N  
38 rue Eugène Carrière 
75018 Paris
France

 

The parcel return costs shall be borne by Helena Thulin. Following internal validation of the return request, the H E L E N A T H U L I N buyer care team will send you a prepaid return label by e-mail for you to affix to the parcel.